Terms of Purchase

Last updated: November 10, 2026

Nuvelloan is operated by Xiamen Xiangwang Trading Co., Ltd.
Registered address: Room 701, No. 46, Rende Erli, Houxi Town, Jimei District, Xiamen, Fujian, China.
Email: service@nuvelloan.com
Phone: +86 181 2075 2895

Before placing an order

Review the product listing, variant, quantity, price, address and final total. Specifications and accessories vary by model; ask us before ordering if an important detail is unclear. Use the payment methods offered at checkout. Do not email passwords or full card details.

Shipping

Orders ship from China. Processing takes approximately 2–3 days; estimated U.S. delivery is approximately 7 days, not guaranteed. Standard Shipping is US$5.99 below US$35; free shipping is available at US$35 or more. Optional Express is US$8.99. We bear import duties. See Shipping Policy.

Changes, returns and problems

For order changes or cancellation, contact us promptly with the order number so we can check its status and available options.

Eligible returns may be requested within 180 days of receipt. We cover eligible return shipping for both reasons and charge no restocking fee. Within 5 business days after receiving the return, we complete inspection and initiate the applicable refund to the original payment method; payment-provider posting can take longer. Original outbound shipping is generally not refunded for change-of-mind returns, but related charges are included for product-problem returns. See Return Policy for conditions and instructions.

Report damaged, faulty or incorrect items to customer service. These terms do not exclude mandatory consumer rights, and later edits do not remove rights relating to earlier purchases.