Return Policy

Last updated: November 10, 2026

180-day free returns

Request an eligible return within 180 days after receipt. For a change-of-mind return, the item must be unused, unwashed and unmodified. Indoor inspection is permitted; include its supplied accessories and available original packaging. These conditions do not prevent claims for faulty, damaged or incorrect items.

How to return

Email service@nuvelloan.com with your order number, the item and the reason. For a product problem, describe the issue; relevant photos can help. Customer service will provide the appropriate return address, instructions and a merchant-paid return method. Do not send returns to the registered address without instructions.

Costs and refunds

We pay return shipping for eligible change-of-mind and product-problem returns. There is no restocking fee.

Within 5 business days after receiving the return, we complete inspection and initiate the applicable refund to the original payment method. Your bank or payment provider may need additional time to post it.

Original outbound shipping is generally not refunded for change-of-mind returns. For faulty, damaged or incorrect items, the applicable refund includes related shipping charges. These terms do not limit mandatory consumer rights.

Nuvelloan is operated by Xiamen Xiangwang Trading Co., Ltd.
Registered address: Room 701, No. 46, Rende Erli, Houxi Town, Jimei District, Xiamen, Fujian, China.
Email: service@nuvelloan.com
Phone: +86 181 2075 2895