Shipping Policy

Last updated: November 10, 2026

Origin and timing

Orders ship from China to the United States. Processing takes approximately 2–3 days. Estimated U.S. delivery is approximately 7 days; this is an estimate, not a guaranteed arrival date.

Shipping fees and duties

  • Standard Shipping: US$5.99 below US$35.
  • Free Shipping: available on orders of US$35 or more.
  • Optional Express: US$8.99. No separate guaranteed delivery date is promised.

Select your delivery option before paying. We bear import duties. Contact us if a carrier requests an import-duty payment or a charge differs from this policy.

Tracking and delivery problems

To request tracking information, email service@nuvelloan.com with your order number. If tracking stops updating, a parcel appears lost, or delivery is disputed, contact us with the order number and any available tracking details so we can investigate. A carrier’s delivery scan does not prevent you from reporting a problem.

Check your address before ordering and contact us promptly if it needs correction. Returns are covered in our Return Policy.

Nuvelloan is operated by Xiamen Xiangwang Trading Co., Ltd.
Registered address: Room 701, No. 46, Rende Erli, Houxi Town, Jimei District, Xiamen, Fujian, China.
Email: service@nuvelloan.com
Phone: +86 181 2075 2895