FAQ
What does Nuvelloan sell?
Electronic scales. Check the individual listing for specifications and accessories; contact us if information you need is missing.
Where do orders ship from, and how long does delivery take?
Orders ship from China. Processing takes approximately 2–3 days; estimated U.S. delivery is approximately 7 days, not a guaranteed date.
What are the shipping charges?
Standard Shipping is US$5.99 below US$35; free shipping is available at US$35 or more. Optional Express costs US$8.99. We bear import duties. See Shipping Policy.
How do I track an order or report a missing parcel?
Email service@nuvelloan.com with your order number and any tracking details. You can also contact us if a delivery scan does not match what happened.
Can I return an item?
Eligible returns can be requested within 180 days of receipt. We cover return shipping for both change-of-mind and product-problem returns, with no restocking fee. See Return Policy for conditions and instructions.
When is a refund issued?
Within 5 business days after receiving the return, we complete inspection and initiate the applicable refund to the original payment method. Payment-provider posting may take longer. Original shipping is generally not refunded for change-of-mind returns; related charges are refunded for product problems.
Can I change or cancel an order?
Contact us promptly with your order number so we can check its status and available options.
Nuvelloan is operated by Xiamen Xiangwang Trading Co., Ltd.
Registered address: Room 701, No. 46, Rende Erli, Houxi Town, Jimei District, Xiamen, Fujian, China.
Email: service@nuvelloan.com
Phone: +86 181 2075 2895